Cancellation and Refund Policy
Effective Date: 6/3/2025
1. Order Cancellations
You may request to cancel your order within 24 hours of placing it. If the item has already been shipped, the order cannot be canceled, and you must follow our return process below. To cancel an order, please contact our support team immediately at Info@niftypromos.com with your order number.
Restocking fees and other incurred fees may apply, based on where the order is in process.
2. Returns and Exchanges
We want you to be completely satisfied with your purchase. You may return most items for a full refund or exchange within 15 days of the delivery date.
To be eligible for a return:
- Items must be in original condition (unworn, unused, and unwashed).
- Items must have all original tags and packaging attached.
Non-Returnable Items:
- Items that have passed the 15-day window.
- Items damaged, not in original condition.
3. Return Shipping Costs
Customers are responsible for paying for their own return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item). Original shipping charges are non-refundable].
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund is approved or rejected.
If approved, your refund will be processed and applied automatically to your original method of payment within 5-7 business days.
5. Damaged or Defective Items
If you receive a damaged or defective product, please notify us immediately at Info@niftypromos.com within 2 business days of delivery. Plese include photos of the damage and we will happily arrange for a replacement or a full refund..
If you have any questions about this Privacy Policy or our privacy practices, you can contact us at: Info@niftypromos.com